Troubleshooting
Solutions to common issues you might encounter when using Operum.
Installation Issues
macOS: "Operum is damaged and can't be opened"
This happens because the app isn't signed with an Apple Developer certificate. To fix:
xattr -cr /Applications/Operum.app Then try opening the app again.
Linux: Package installation fails
For Debian/Ubuntu, install missing dependencies:
sudo apt install -f For Arch Linux, convert the .deb package:
yay -S debtap && sudo debtap -u
debtap Operum_*.deb
sudo pacman -U operum-*.pkg.tar.zstWindows: Blocked by Windows Defender
Click "More info" on the warning dialog, then click "Run anyway". The app is safe but not yet recognized by Windows SmartScreen.
Login Issues
Browser doesn't open for login
Try manually opening the login URL. Check the Operum logs for the URL, or go directly to:
https://operum.ai/auth/app-loginRedirect back to app doesn't work
The operum:// deep link might not be registered. Try:
- macOS/Windows: Restart Operum
- Linux: Check that
.desktopfile is installed
As a workaround, copy the token from the browser and paste it in Operum's manual login option.
Session keeps expiring
On Linux, Operum uses the system keyring to store credentials. Ensure you have a keyring service running:
# For GNOME/KDE
gnome-keyring-daemon --start
# For Hyprland/Sway
# Add to your config:
exec-once = gnome-keyring-daemon --start --components=secretsAgent Issues
Agent won't start
Ensure Claude Code is installed and working:
claude --version If not installed, follow the Claude Code installation guide.
Agent can't access GitHub
Check GitHub CLI authentication:
gh auth status If not authenticated, run:
gh auth loginAgent seems confused or gives wrong responses
Try these steps:
- Check the agent's CLAUDE.md template for errors
- Clear the shared workspace files in
local-agents/shared/workspace/ - Restart the agent
Update Issues
Update notification appears but update fails
This can happen if the download is interrupted. Try:
- Restart Operum and try the update again
- Download the latest version manually from operum.ai/download
App reverted to old version after update
The update may not have completed properly. Download and install the latest version from the website.
Getting Help
If you're still experiencing issues:
- Check the FAQ for common questions
- Look for error messages in the Operum logs
- Contact support with details about your issue
- macOS:
~/Library/Logs/Operum/ - Windows:
%APPDATA%\Operum\logs\ - Linux:
~/.local/share/operum/logs/